At IPTVinSouthAfrica, we take pride in providing high-quality IPTV subscription services to our valued users. We strive to ensure that our service meets your expectations and delivers an exceptional entertainment experience. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions of our refund process to ensure transparency and clarity for both parties.
1. Eligibility for Refund:
- Refund requests must be made within 7 days of your initial subscription purchase.
- To be eligible for a refund, you must provide a reasonable and truthful explanation for your request. The explanation should pertain to an issue or aspect of our service that has not been addressed in our discussions or documentation.
- Refund requests cannot be processed for issues or features that were disclosed to you before your subscription purchase and to which you agreed.
- To be eligible for a refund due to streaming issues, subscribers should first seek technical assistance from our support team to resolve any problems.
2. Exclusions from Refund:
- Refunds will not be granted for circumstances that were clearly communicated before your subscription purchase and to which you agreed. This includes any features or services that were disclosed as not being part of our offerings.
- Refund requests based on personal preferences, changes of mind, or dissatisfaction with content that was available and operational at the time of purchase will not be honored.
- Subscribers who have initially signed up for a free trial and have chosen to commit to an official subscription plan will be considered as an approval, making them ineligible for the seven-day money-back guarantee as they already have tested the service.
3. Refund Process:
- To initiate a refund request, you must contact our customer support team at WhatsApp +44 7429 788336 (click here👆). Provide us with your order details, the reason for your refund request, and any relevant information to help us understand your concern.
- Our team will review your request and investigate the issue to determine if it falls within the eligibility criteria for a refund.
- If your refund request is approved, we will process the refund within 1-2 business days through the original payment method used for the subscription purchase.
4. Rejected Refund Requests:
- If your refund request is rejected due to reasons such as pre-existing knowledge of service features or the provision of false or misleading information, we will communicate the rationale behind the decision.
- In cases where your refund request is rejected, we encourage open communication to address any concerns or issues you may have encountered.
5. Transaction Fees:
- Please note that any transaction fees associated with the refund process, including those imposed by payment processors, may be deducted from the refunded amount.
6. Changes to Our Refund Policy:
- IPTVinSouthAfrica reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
- We recommend reviewing this policy periodically to stay informed about any updates that may affect your refund process.
7. Contact Us:
- If you have any questions or concerns regarding our Refund Policy, please contact us at WhatsApp +44 7429 788336 (click here👆). Our team is here to assist you and provide further clarification if needed.
- Please note that our reseller program operates differently. Subscribers joining our reseller program are not eligible for refunds, as they receive free trials and have independent access to our streaming line management panel. While our support team is available to assist with free trials, the reseller program does not cover other aspects of the IPTV business, such as player apps and IP address issues.
At IPTVinSouthAfrica, we are committed to maintaining a fair and transparent refund process that ensures the best experience for our users. We appreciate your trust in our service and thank you for being a part of our community.